Returns & Refunds 

Last Updated: July 16, 2024

Introduction

At Manebi, we strive to ensure your complete satisfaction with our products and services. Our beauty guides are carefully curated to provide you with valuable insights and tips to enhance your skincare and body care routines. We understand that purchasing digital products can sometimes be a unique experience, and we are committed to ensuring that you feel confident and satisfied with every purchase you make with us.

Our team of beauty experts and professionals work diligently to create content that is not only informative but also practical and easy to follow. We believe that our guides will help you achieve your beauty goals, whether you are a novice or an experienced enthusiast. However, we recognize that there may be instances where you may not be completely satisfied with your purchase, and we are here to help address any concerns you may have.

We have established a straightforward and fair refund and return policy to ensure that your experience with Manebi remains positive and satisfactory. This policy outlines the steps you need to take if you are not entirely satisfied with your purchase and wish to seek a refund or exchange. Please read through the following sections to understand how our policy works and what you need to do to initiate a return or request a refund.

  • Returns

Eligibility for Returns:

  • Digital Products: Given the nature of digital products, we do not accept returns once the beauty guides have been downloaded or accessed. However, if you encounter any issues with the product, please contact us, and we will work with you to resolve the problem.
  • Unused Digital Access: If you have purchased a beauty guide but have not yet downloaded or accessed it, you are eligible for a return within 30 calendar days from the date of purchase. The guide must remain unused and unaccessed.

Process: To initiate a return, please contact us at beauty@manebi.uk with your order number and reason for the return. We will provide you with instructions on how to proceed.

  • Refunds

Refund Process

Request Submission: To request a refund, please contact our support team at beauty@manebi.uk Include your order number, the email address associated with your account, and a detailed explanation of your refund request.

Review and Verification: Our support team will review your request and verify your eligibility for a refund based on the criteria outlined above. You may be asked to provide additional information to support your request.

Approval and Processing: If your refund request is approved, we will process the refund to your original method of payment within 7-10 business days. You will receive an email confirmation once the refund has been processed.

Non-Refundable Circumstances

Change of Mind: We generally do not offer refunds for dissatisfaction due to personal preference or if you change your mind after the purchase.

Accidental Purchases: Responsibility lies with the customer to confirm their purchase before payment.

Exchanges

If you need to exchange an item, please contact us at beauty@manebi.uk for further instructions. Exchanges are subject to product availability.

  • General Conditions

Policy Changes: We reserve the right to modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on the website. Your continued use of the website following the posting of changes constitutes your acceptance of such changes.

Here’s what you need to know about policy changes:

Notification of Changes:

  • Immediate Effect: Once changes are posted on our website, they take effect immediately. It is your responsibility to review the updated policy to stay informed about any modifications.

Continued Use of Website:

  • Acceptance of Changes: Your continued use of the website following the posting of changes constitutes your acceptance of the updated Refunds and Returns Policy. If you do not agree with the new terms, you must discontinue using the website and contact us for any concerns or clarifications.

Periodic Reviews:

  • Staying Informed: We encourage you to review this Refunds and Returns Policy periodically to stay informed about any updates or changes. Regular reviews help ensure that you are always aware of your rights and our obligations regarding refunds and returns.

Reasons for Changes:

  • Operational Adjustments: We may update the policy to reflect changes in our operations, such as the introduction of new products or services.
  • Legal Compliance: Changes may be necessary to comply with new laws, regulations, or industry standards that affect how we conduct our business and handle refunds and returns.
  • User Feedback: We value your feedback and may adjust our policy to address any concerns or suggestions from our customers, ensuring a fair and transparent process for everyone.

Your Responsibilities:

  • Review and Understand: It is your responsibility to review the updated Refunds and Returns Policy and understand how any changes may impact you.

  • Contact Us

If you have any questions about our Refund Policy, please contact us at:

At Manebi, we are deeply committed to ensuring your satisfaction with our digital beauty guides and services. We understand that the success of your beauty journey depends significantly on the resources and support you receive, and we aim to provide the best possible experience through our carefully curated content. Our refund and return policy is designed to be transparent, fair, and straightforward, reflecting our dedication to customer satisfaction and trust.

By offering a clear and concise refund and return process, we aim to make your experience with Manebi as smooth and positive as possible. We believe in the quality and value of our products, but we also recognize the importance of accommodating our customers’ needs and concerns. Whether you have encountered a problem with your purchase or simply need assistance, we are here to help.

Your feedback is invaluable to us, as it helps us improve our services and better meet your expectations. We encourage you to reach out to us with any questions or issues you may have. Our support team is always ready to assist you and ensure that your experience with Manebi is nothing short of excellent.

We appreciate your trust in choosing Manebi as your partner in beauty care. Our mission is to empower you with the knowledge and tools needed to enhance your natural beauty, and we are dedicated to supporting you every step of the way. Thank you for being a part of the Manebi community. We look forward to continuing to serve you and help you achieve your beauty goals.

If you ever find yourself needing to utilize our refund and return policy, rest assured that we will handle your request with the utmost care and respect. We are committed to resolving any issues promptly and fairly, ensuring that your confidence in Manebi remains strong.

Thank you for choosing Manebi. We are honored to be a part of your beauty journey and are excited to continue providing you with exceptional beauty care guides and services.

 

 
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